Terms and Conditions

1.These Terms and Conditions govern the use of the kohaiti.co.nz website and the purchase of any goods from it. The Website is owned and operated by Jessie Grace Ltd (NZBN 9429048931656), trading as Koha Iti

2.Please note that by using the Website or ordering goods and/or services from us, the user or purchaser (you) agrees to be bound by the terms, conditions, disclaimers and limitations of liability contained in the webpages comprising the Website. You also acknowledge that you have read and understood these Terms and Conditions. We reserve the right to amend or update all information on the Website including these Terms and Conditions at any time without providing notice other than publication on the Website.

Offer of Goods and Services

We offer to supply the daily bunch of flowers featured on the Website for the price and subject to and in accordance with the terms and conditions noted on the Website, subject to availability.

Prices and Payment

Price given on home page includes delivery. The price may change without notice, but any new price will be clearly displayed on our home page.All prices are quoted in New Zealand dollars. We accept payment by Visa, Mastercard, PayPal.


For Koha Iti to put your order through, we need some personal information from you, e.g. your name, contact details including email address and/or mobile number, billing address, delivery address and payment details. For information on how we obtain, store and use your personal information please see our Privacy Policy, below. Payment will need to be confirmed as having been received by our bank, before we can send your flowers. You should receive an email confirming your order once your payment has been processed. If you don’t, there may have been a problem with processing your order. Please let us know if this happens by emailing [email protected].


We currently operate in Christchurch only.

Delivery area is currently restricted to the following postcodes:

Free Delivery: 7676    8011    8013    8022    8023    8024    8025    8041    8042    8051    8052    8053    8061    8062

$10 Delivery: 7614, 7618, 7630, 7675, 7678, 8081, 8082, 8083, 7604, 7608

This is subject to change and will be updated on the Website as the changes occur. Our delivery hours are between 10.00am and 5.00pm for business addresses and 9.00am to 6.00pm for residential addresses. Please note we are not able to guarantee delivery at a specific time of day. We’ll leave flowers at, or near, the door, or in another place we deem safe if there is no answer when we deliver. If necessary, we will contact the recipient to let them know where we’ve left their flowers. If there is nowhere safe to leave them we’ll call the recipient and / or you to re-arrange delivery.

Availability of product

Only one style of a bunch of flowers is available on any given day. A limited number of bunches are available each day. The home page will be updated when flowers are no longer available to purchase, stating that the style has sold out. Occasionally, the flowers in the bunch featured for sale may be substituted with alternative flower types if stock runs low during the day. However, our florists will make sure that the bunch with the substituted flowers resembles the featured bunch as closely as possible. If it results in a dramatically different style, then we will telephone you, or send you an email or SMS (notify you).

Advance orders

If you choose to ‘send on a later date’ you accept that you will not see the style of flowers until the day of delivery, when it will be too late to change your order. If we encounter any supply issues we will notify you as soon as practicable and give you the option of either obtaining a full refund or resending your flowers on an alternative day.

Days of operation

Koha Iti does not operate on weekends, public holidays or over the Christmas period (unless we expressly state otherwise on the Website) so flowers cannot be sent on these days.

Warranties, refunds and cancellations

Due to our quick turn around times we are unable to refund your payment if you change your mind about a ‘send now’ purchase. We are unable to offer a refund if incorrect delivery information is given to us. It’s your responsibility to make sure you provide us with detailed and accurate delivery instructions. If the wrong delivery address is given we can re-deliver, but this will be a separate order at the normal full cost. For advance orders, any cancellations must be made 24 hours in advance. Cancellations can be made by emailing [email protected].

Like people, every flower is different and some are more delicate than others. You should expect your flowers to last at least 3 days. If for any reason (excluding extreme spikes in temperature) they last less than 3 days, or you’re not happy with your order, please let us know immediately so we can do our best to make things right.

If you need further assistance please contact us on [email protected]

‍All copyright, trademarks and other intellectual property used by us on the Website or in the Koha Iti business is owned by Jessie Grace Ltd.